Error when trying to export to Migaku Memory (Migaku SRS)

Anon 146

When using the Import from Anki feature on study.migaku.io, the transfer stops at about 48% and gives me this error.

Debug info:
Anki 2.1.63 (f356f177) Python 3.9.15 Qt 5.15.2 PyQt 5.15.5
Platform: Windows-10-10.0.22621
Flags: frz=True ao=True sv=2
Add-ons, last update check: 2023-05-27 16:30:09

ERROR:tornado.application:Uncaught exception POST /srs-import (127.0.0.1)
HTTPServerRequest(protocol='http', host='127.0.0.1:44432', method='POST', uri='/srs-import', version='HTTP/1.1', remote_ip='127.0.0.1')
Traceback (most recent call last):
  File "urllib3.connection", line 174, in _new_conn
  File "urllib3.util.connection", line 72, in create_connection
  File "socket", line 954, in getaddrinfo
socket.gaierror: [Errno 11001] getaddrinfo failed

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "urllib3.connectionpool", line 703, in urlopen
  File "urllib3.connectionpool", line 386, in _make_request
  File "urllib3.connectionpool", line 1042, in _validate_conn
  File "urllib3.connection", line 363, in connect
  File "urllib3.connection", line 186, in _new_conn
urllib3.exceptions.NewConnectionError: <urllib3.connection.HTTPSConnection object at 0x0000014994581100>: Failed to establish a new connection: [Errno 11001] getaddrinfo failed

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "requests.adapters", line 489, in send
  File "urllib3.connectionpool", line 787, in urlopen
  File "urllib3.util.retry", line 592, in increment
urllib3.exceptions.MaxRetryError: HTTPSConnectionPool(host='www.kannodesu.com', port=443): Max retries exceeded with url: /wp-content/uploads/imgs/1/c/1cb836c0-s.png (Caused by NewConnectionError('<urllib3.connection.HTTPSConnection object at 0x0000014994581100>: Failed to establish a new connection: [Errno 11001] getaddrinfo failed'))

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "C:\Users\JohnDoe\AppData\Roaming\Anki2\addons21\1846879528\lib\shared\tornado\web.py", line 1704, in _execute
    result = await result
  File "C:\Users\JohnDoe\AppData\Roaming\Anki2\addons21\1846879528\migaku_connection\srs_import.py", line 310, in post
    media_cache = await srs_util.build_media_cache(media_gather, user_token)
  File "C:\Users\JohnDoe\AppData\Roaming\Anki2\addons21\1846879528\migaku_connection\srs_util.py", line 311, in build_media_cache
    return await tornado.ioloop.IOLoop.current().run_in_executor(None, _build_media_cache, media, user_token)
  File "concurrent.futures.thread", line 58, in run
  File "C:\Users\JohnDoe\AppData\Roaming\Anki2\addons21\1846879528\migaku_connection\srs_util.py", line 306, in _build_media_cache
    future.result()
  File "concurrent.futures._base", line 446, in result
  File "concurrent.futures._base", line 391, in __get_result
  File "concurrent.futures.thread", line 58, in run
  File "C:\Users\JohnDoe\AppData\Roaming\Anki2\addons21\1846879528\migaku_connection\srs_util.py", line 297, in do_upload
    r[fname] = _upload_media(fname, user_token, is_audio)
  File "C:\Users\JohnDoe\AppData\Roaming\Anki2\addons21\1846879528\migaku_connection\srs_util.py", line 281, in _upload_media
    raise e
  File "C:\Users\JohnDoe\AppData\Roaming\Anki2\addons21\1846879528\migaku_connection\srs_util.py", line 275, in _upload_media
    return _upload_media_single_attempt(fname, user_token, is_audio)
  File "C:\Users\JohnDoe\AppData\Roaming\Anki2\addons21\1846879528\migaku_connection\srs_util.py", line 210, in _upload_media_single_attempt
    r = request_retry('GET', fname, max_retries=2)
  File "C:\Users\JohnDoe\AppData\Roaming\Anki2\addons21\1846879528\migaku_connection\srs_util.py", line 151, in request_retry
    r = requests.request(
  File "requests.api", line 59, in request
  File "requests.sessions", line 587, in request
  File "requests.sessions", line 701, in send
  File "requests.adapters", line 565, in send
requests.exceptions.ConnectionError: HTTPSConnectionPool(host='www.kannodesu.com', port=443): Max retries exceeded with url: /wp-content/uploads/imgs/1/c/1cb836c0-s.png (Caused by NewConnectionError('<urllib3.connection.HTTPSConnection object at 0x0000014994581100>: Failed to establish a new connection: [Errno 11001] getaddrinfo failed'))
ERROR:tornado.access:500 POST /srs-import (127.0.0.1) 6128.04ms

Anon 146

Fixed. The problem was a missing or corrupted picture on a card.

Notice my error has to do with a PNG file.

Max retries exceeded with url: /wp-content/uploads/imgs/1/c/1cb836c0-s.png

You can try 3 things to get it working.

In Anki, go to Tools > Check Media > Tag missing. Then go to the card browser and select "missing-media" from the sidebar under Tags. Check and delete missing pictures.

This wasn't enough for me. I had to do the following to check the pictures of the cards that were created after the last successfully uploaded card in Migaku Memory.

Cancel the import on study.migaku.io after you get the error.
Open the deck, check the top card that was able to be uploaded, and remember its term
In Anki, go to the card browser, select the deck you are trying to upload on the sidebar
Order the cards by Created Date and search for the top term (step 2) in the search bar
Erase the term, and you should see that word in the browser with other cards that were created around the same time.
Going from Create Date, look at the contents of the cards created after the term
Check the Screenshot or Image fields for missing or corrupted images, and delete them
Sync and try the import again in Migaku Memory

If that doesn't work, check your Anki media folder for images created at around the same time as the top card and check for a small file size like 1kb, and delete it if it's empty. I had one of those and the picture was a tiny dot.

Anon 146

I just updated to the Migaku Browser Add-On community release (before this update, the Migaku Memory website wouldn't let me start the import process because it said I didn't have the add-on).

I also updated the Anki Add-On today.