known/unknown/seen hotkeys not working?

rje

hi guys, I'm new here, have been exploring the video player.
Can't seem to get the hotkeys to work for changing known/unknown/seen.
I can do it in the popup dictionary window drop-down menu, but just pressing the hotkeys (1,2,3) don't seem to have any effect. I tried mousing over the word so it was highlighted in the movie screen or in the sidebar, neither worked.
It appears the explanation in the webpage is not clear enough.

rje

@stevimigaku
thanks for your reply
the hotkeys are working now - i don't know what fixed them

SteviMigaku

@anon-m6
You can try using K,L,U and see if those work.
But to get closer to the problem we need a bit more info. Would be optimal if you could fill out the following.

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