Lifetime subscription issue?
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TLDR: purchased a Lifetime sub while Patreon sub is still active; unsure if Lifetime was successfully applied to account
Hello! I've been subscribed through Patreon for a couple months, but I just noticed there was a Lifetime sub option and decided to go for it.
However, my Patreon access is still active at the moment, and it looks like ther may be an issue with my account. I can't tell if the Lifetime subscription was succesfully applied/active - but I can confirm that the charge is pending on my credit card.
When viewing the Subscription page in my account, it says: "You are already a Beta Access patron! Only buy a subscription here if you want access to alpha releases." - and all of the Subscription purchase options are still selectable on the page.Can I expect the Lifetime sub to kick in correctly once my Patreon sub runs out? Any information or assistance (if necessary) would be greatly appreciated! Thanks for your time!
Edit: the Pledge status page in the Account settings swapped between March 2022 and January 2130 a couple times; 2130 is certainly a lifetime away; it looks like it's in the processing of updating.
Additionally, the Subscription page now links to a Stripe receipt page, but there's no invoice history (yet). Maybe it'll work itself out?
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@julius
Gotcha, thanks again for taking a look! Cheers
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@tappuribaketsu Oh yeah that's just a display issue then.
It shows a patreon subscription so you can get access to the alpha tier (without us having to change code in the browser extension hehe).
Going to to the Stripe page doesn't show anything because it shows only subscriptions and the lifetime purchase is single-time.
We will try to make this more clear in the future!
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@julius Thanks for the quick reply! Here's what I'm seeing at the moment:
The Subscription button still leads to a Stripe page with no invoice history.
But the Pledge section appears to be lifetime (with a renew date of January 2130), though it does mention still needing a $5 pledge on Patreon to access the tools, or specifically the Alpha tier?
I'm assuming with a Lifetime subscription, Patreon pledges would no longer be necessary to access the Release builds, but it makes sense for early/preview access.
So, I think it's maybe sorted? Just can't see an invoice and never received one via email for the Lifetime purchase.
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I have looked into it, could you confirm that it is now fixed?
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@tappuribaketsu Ill send this to Julius, he will take a look.